Product Description

In June 2023, Ting, a sales representative from Hong Mingda International Freight Forwarder in China, received an inquiry from Robert, a U.S. customer. Robert needed a 40HQ container shipped from Wuhan, China to New York, USA. Ting did not immediately provide a quotation. She believes it is irresponsible to blindly quote without understanding the cargo details and the customer's needs.

 

Robert is the general manager of an American kitchenware company, frequently importing kitchenware from China. Robert has already spent a significant amount on purchasing kitchenware and wants to reduce costs through cheaper logistics.

 

Ting forwarded the inquiry to the business department of Hong Mingda International Freight Forwarder in China. After comparing various routes and costs, she provided Robert with a shipping plan: shipping the goods from Wuhan to Shanghai by feeder vessel, then from Shanghai to New York by a larger vessel. Although this would delay the shipment by about 10 days, it was a cost-effective solution.

 

At first, Robert did not understand why they couldn't ship directly from Wuhan. Ting explained that Wuhan does not have direct shipping routes and requires a feeder vessel to Shanghai. Ting realized that Robert was not very familiar with Chinese ports, which was one of the reasons he turned to Hong Mingda International Freight Forwarder in China.

 

Robert agreed with Ting's plan and shared a frustrating experience: his previous logistics company only informed him of local fees in China and did not mention that there would be local fees at the destination. After arguing with the previous logistics company to no avail, Robert had to pay the high local fees to retrieve his goods. Due to this experience, Robert was very sensitive to fee structures.

 

Ting sympathized with Robert’s situation. As a seasoned International Freight Forwarder in China with 26 years of experience and long-term clients of up to 15 years, Hong Mingda does not do one-time business. Only sincerity ensures longevity. To alleviate Robert’s concerns, Ting patiently explained the fee details to him multiple times. Robert recognized Ting’s sincerity and clear, reasonable quotation and decided to try working with them.

 

After successfully arranging the booking, Ting provided Robert with real-time photos of the loaded container, offering him a comprehensive experience. Eventually, the goods safely arrived at Robert's company in the USA, and he was very satisfied with the professionalism of Hong Mingda International Freight Forwarder in China.

 

The communication between Ting and Robert was quite challenging, especially for clients who have had bad experiences before. They tend to be more cautious when choosing a International Freight Forwarder in China. Only by standing in the customer's shoes, truly understanding their needs and problems, can one earn their trust with sincerity.

 

As a professional International Freight Forwarder in China, Hong Mingda Logistics cares more about the client's needs than the clients themselves. If you have international shipping needs, please contact us You will be pleasantly surprised.

Payment Terms︰ TT/LC/DP/DA

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